Refund policy

We're unable to accept returns due to customer remorse. However in the event of incorrect item received or an order is received damaged, we would be happy to offer a replacement at no cost to the customer.

In such an event, if the customer would prefer a refund we would be happy to offer a refund following the return of the item unused and in its original packaging. The cost of return would be borne by the customer.

Please contact us at avocuto.co@gmail.com for further assistance or instruction.

If your return is accepted, we’ll send you a return shipping address. Items sent back to us without first requesting a return will not be accepted nor automatically eligible for refund. 

You can always contact us for any return question at avocuto.co@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us with 3 days of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
If approved, you’ll be automatically refunded on your original payment method within 7-10 business days via the original payment method. Please bear in mind that while we will issue the refund as soon as the matter is settle, it can take some time for your bank or credit card company to process and post the refund to your account. 
If more than 15 business days have passed since we’ve approved your return, please contact us at avocuto.co@gmail.com.